The 5-Star Reality Check

Why your STR is not getting
consistent 5-star reviews

Five questions. Two minutes. A clear picture of exactly where your guest experience is losing you reviews and repeat bookings.

Question 1 of 5

How quickly do you send your booking confirmation message?

After a guest books, how long before they hear from you?

Within 5 minutesI respond immediately — it is a habit
Within a few hoursI get to it when I can
By the end of the dayI reply when I see it
No set routineI do not have a standard response process

Question 2 of 5

Do you check in with guests the morning after they arrive?

A proactive message after arrival prevents most negative reviews before they happen.

Always — without exceptionIt is part of my system
SometimesWhen I remember or have time
Only if something went wrongI wait for them to contact me
I do not do thisI let guests reach out if they need anything

Question 3 of 5

How do you handle a problem during a guest stay?

How you respond to problems determines your reviews more than the problem itself.

I acknowledge, apologise, fix it, and follow upI have a clear process I follow every time
I fix it as quickly as I canI focus on solving the problem
I respond but sometimes get defensiveIt depends on the situation
I do not have a consistent approachI handle it differently each time

Question 4 of 5

Do you ask for reviews — and when?

Timing and tone in your review request makes the difference between getting them and not.

Within 2 hours of checkout, every timeWarm, personal message while the stay is fresh
I ask but the timing is inconsistentSometimes same day, sometimes days later
Only if the stay went wellI do not ask if I think there were issues
I rely on the platform to prompt themI do not send a personal request

Question 5 of 5

Do you keep a record of returning guests and their preferences?

Repeat bookings without discounts come from making guests feel remembered.

Yes — I note preferences and follow up personallyBirthdays, anniversaries, favourite things
I try to remember but have no formal systemI rely on memory
I recognise returning guests when they book againBut I do not proactively follow up
I do not track thisEvery booking starts fresh

Your 5-Star Score

Start with the free booking script

The single highest-impact change most hosts make. Get it now while you read your results.

The 5-Star STR Success System
fixes all of this.

Every gap your Reality Check revealed has a specific solution inside the system. Done-for-you templates, checklists, scripts, and the Guest Connection Vault.

Total value: $297
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Introductory offer — first 100 buyers only


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